Infrastructure Support Manager at Standard Chartered Bank Nigeria

 

Job ID: 534557
Location: Victoria Island, Lagos

Job Description

  • To provide technical support for all Standard Chartered business products. Accountable for the implementation and ongoing verification of Security patch’s (OS and Virus) within SCB locations.

Key Roles and Responsibilities

  • To manage vendors including on site support engineers (OSV) who are responsible for the ongoing support of the Standard Chartered businesses to ensure a secure, stable and highly resilient environment.
  • To create and present written and verbal proposals to IT and business resources to ensure all work-undertaken meets budgeted costs and Group Standards.
  • To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting
  • To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
  • Responsible for the enforcement of global strategies and standards in all Standard Chartered locations including ensuring risk / compliance and security / build standards are followed
  • Risk management control, KCS assistance, SIP initiatives and reporting, including Technical audit compliance, directly and indirectly.
  • Problem and change (Scheduled change & DSSR) management – outstanding problemchange management, call logging, call trends, call reporting including high severity problem control. All Remedy related initiatives and updates. Ensuring standards are adhered to, or dispensations raised
  • Work closely with ITSC, OSV and CTS to provide technical support to local users and local systems
  • Local hands and feet on the ground along side the OSV Smaller locations will cover LAN, PABX and branch networks
  • Security vulnerability management – MA patches, SVT outstanding issues, SAT completion, standard build usage
  • Protectors of the local environment, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance, health and safety adherence etc

Qualifications and Skills
Technical – Must have:

  • Strong PC / Server applications skills
  • Strong knowledge of e-business systems and trading tools
  • In depth knowledge of client server technologies
  • Extensive exposure in Business services and the IT environments.
  • Strong knowledge of FX and MM products
  • Strong understanding of telecommunicationsnetworking
  • Strong will to achieve business objectives
  • Project Management skills
  • Clear understanding of IT security policies.

Method of Application

Interested and qualified? Go to Standard Chartered Bank career website on cgportal.global.standardchartered.com to apply

 

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